JOSEPH THOMAS

Monitor SIEM, conduct data analysis, and evaluate logs for security events.

Investigate and respond to any security incidents.

Participate in threat hunting, threat modeling, and threat intel activities.

Identify, triage, and assist in the remediation of identified vulnerabilities.

Respond to realized cyber risks in forms of attacks via Phishing, Bots, Malware, etc.

Assist team with responding to all system and / or network security breaches.

Ensuring the organization’s data and infrastructure are protected by enabling the appropriate security controls. 

Assisted in the deployment of software updates and patches, minimizing security vulnerabilities and system disruptions.

Provided after-hours support for critical issues, ensuring 24/7 coverage.

Maintained Azure Active Directory, Exchange, and Microsoft 365 through PowerShell scripting, ensuring user accounts, permissions, and group memberships were up to date and secure.

Installed, tested and configured new workstations, peripheral equipment and software.

Created and updated technical documentation and knowledge base articles to reduce escalations of common issues at the service desk level.

Participated in Major Incident Management and Problem Management with a primary focus on communication, expedient workarounds, and resolutions to minimize downtime for end users, ensuring uninterrupted service delivery.

Dispatched technicians to site to resolve on-site issues and help troubleshoot issues remotely.

Managed and resolved internal and external tickets with precision and speed, demonstrating strong organizational and communication skills to consistently deliver prompt customer service and issue resolution.

Configured, maintained, and troubleshot network equipment from industry-leading manufacturers, including Cisco, Juniper, Nokia, and Adtran.

Proactively monitored network performance and provided valuable input to optimize network operations and streamline processes.

Provided input and feedback for the use and optimization of internal network management as well as NOC processes and procedures.